The consequences of unsuccessful B2B integration
Your integration project has come to an end, it is time to switch over and launch into an automated world. A lot of hard work, time and effort has been put into the project, employees have built up to this very moment, to see their success. However, from the moment of the launch all that seems to appear is problem after problem. Eventually employees are fed up with dealing with these issues and become detached from the project they were originally invested in.
Pressure felt by all
Money has been spent on the integration project, however because of the unsuccessful implementation, senior members start to question, and pressure is pushed down the hierarchy to show/prove the results.
Less buy-in into the new process
May get multiple data errors which are disputed and takes up resource to resolve. This leads to employee’s original investment in the project to dwindle.
Your competitors don’t make mistakes like you do
They are faster and deliver on time, every time. This means you will lose business which will make employees feel a mixture of emotions. Some will feel anxious as they have a target to meet, others will feel down as they are not making customers/suppliers happy. The effects of poor B2B integration are not just felt in the boardroom, it ripples out to other areas of the business and can impact your customers.
Overall morale in the team/business becomes low
Employee enthusiasm is gone due to the amount of issues, and competitors are winning most deals, so pressure is pilling up. Overall, the integration project is spiralling out of control. Where can you go from here?
How to solve these challenges / The way forward
Break the isolation through data sharing
- Once connections are set up you can share data via data flows.
- Automated processes result in fewer human errors.
- Benefits from data sharing include improved efficiencies, insight into the data you are sending and receiving, and data analytics to report on.
Deal with different data formats
‘Data mapping’ can be used to set up ‘translations’ between different trading partners. You can set up different transformations for each trading partner to ensure that their systems will receive and process the data you send. It is like dealing with different languages, if using a VAN (Value Added Network) provider all of these data transformations are dealt with for you.
Improve data quality
Now you have enabled data flows through the connection of systems and applications, you can improve your data quality by setting up the integration solution to verify the data against your specific business rules.
Secure your business data
You will need to think about what data is being sent and received regarding your business. Also, what data you are you receiving? Your data may need end-to-end encryption
How to implement these changes
Most businesses either choose to invest in internal resources who are dedicated to integration or to outsource to a business who specialises in integration, so they can concentrate on their core business.