Interview: An update on Data Interchange’s new CEO, Robert Steiner

In September 2019, Data Interchange took the decision to add a CEO to the structure of the business, leaving both Ieuan and Ewan Friend on the board of directors and Robert Steiner (new CEO) in charge of the day-to-day management of the business.

Let’s find out a little bit about Robert and how he has found Data Interchange so far in this interview!

Good morning Robert, thank you for agreeing to meet me this morning. I’ll dive straight in as I know you’re a busy man.

So, to kick things off, let’s firstly find out a bit about you. What do you do in your spare time?

“Mainly biking, running, skiing and walking the dog.

My hobbies have changed a lot over the years as my children grew up. Currently I do a lot of sports in my spare time as I’m one of those people that always need to be doing something. My worst nightmare would be a beach holiday of more than two days out in nowhere.”

How has your time at Data Interchange been so far?

“Extremely interesting and intensive.”

Why Data Interchange?

“The business challenge of transitioning and growing Data Interchange from where it is now to something new and bigger.”

How do you see the company changing over the coming years?

“Data Interchange is going to transition from a company that provides bespoke EDI customer solutions based on several products to one that provides standard cloud-based EDI software solutions. More details will follow soon.”

What has been the most challenging and exciting part of your career?

“During the internet “bubble” (1998 to 2003/4) where I was involved in various venture capital backed start-up companies, including internet security and content management. Subsequently, after the bubble burst, I moved to working as a turn-around manager.”

What’s great about DI?

“The number of very dedicated and highly committed people. The people are great!”

If you could describe yourself in one word what would it be?

“Focused.”

What’s your style of leadership?

“My style of leadership is to work with my management team on the strategy and then to provide objectives, guidelines and framework (financial, policies, etc.) and then to motivate, coach/support my team, but also to provide the necessary positive and negative feedback.

Be tough but be fair.”

Tell me about an accomplishment that shaped your career…

“A little bit of background…In 2000 (during the internet bubble) I was COO of a software and services company with £5 million revenue which, at the time, went public with a valuation of £300 Million! The business plan stated in the IPO prospective was to go from the current £5 million revenue to £15 million revenue in the first year. I managed to close the year at £14.7 million, so very close.

This particular accomplishment shaped my career as I learnt a few, but important lessons. One of those was speed – when you have a challenging objective you need to make decisions and make them quickly based on the best information available; there is no time for long deliberations and analysis! Another lesson I learnt was that real stretch goals can be reached but they have consequences (both business and personal). However, the biggest lesson that did shape my career was the lesson of teamwork. My success was based on the very close teamwork of my management team and everyone in the company – there was a common objective. Having the best management team has been the base of my success ever since.”

Thank you Robert. That concludes my questions. It sounds like you’ve hit the ground running with Data Interchange and are putting your previous experience into play. I wish you the best of luck!

Transform your approach to supply chain management

Talk to an Expert

RELATED ARTICLES

Consumer Expectations cause Demand for Integrated Data

How to Optimise Your Automotive Supply Chain Processes

Post-Pandemic Supply Chain Challenges Increase the Pressure

EDI Made Simple for the Automotive Industry

Overcoming Supply Chain Visibility Issues in the Automotive Industry

Complex Supply Chain Problems and Simple Solutions

Supply Chain Flexibility: Why your customers need it

5 Automotive Supply Chain Challenges Facing the Industry

Supply Chain Analytics Trends in 2021

Supplier Performance Management Reimagined in 2022

How to Unite Emerging Supply Chain Management Technology Trends

Digital Supply Chain Trends Impacting 2021 and Beyond

Meet the Team: Marketing

Supplier Management Best Practices after COVID-19

The Future of EDI: Looking Beyond 2025

B2B EDI Integration Best Practices in 2021

The top three supply chain data exchange requirements

The Advantages of EDI in E-Commerce: How to Gain a Competitive Advantage Online in 2021

A Crash Course on EDI Industry Standards: ANSI x12 vs EDIFACT vs OFTP and more

What is EDI Mapping?

What is EDI: The History and Future of Electronic Data Interchange

The Future of the Automotive Supply Chain

Supplier Relationship Management: How to reduce risk and improve performance

How to Manage Global Supply Chain Complexities in 2021

How EDI-as-a-Service Changes Supply Chain Best Practices in 2021

What is the Future of Supply Chain Management in 2021?

How to Overcome Supply Chain Risk in 2021

Agile Supplier Onboarding: Supply Chain Security in Uncertain Times

Top EDI Solution Providers in 2021

The impact of failed EDI on Supply Chain

How to Improve your Supply Chain Strategy Ready for 2021

Our Plan at Data Interchange to Change EDI and Supply Chain Management

Cloud-Based EDI Solutions vs On-Premise

Different Types of EDI Compared

5 Most Common EDI Implementation Issues and How to Solve Them

Are your EDI documents ready for the new EU/UK customs border?

B2B Integration Challenges

EDI vs API: Bridge the B2B connectivity gap

Ten things to look for in an EDI Managed Service Provider

World Mental Health Day 2020

Logicalis & Data Interchange – partnering for success

EDI – A data integration service critical to business success

Joining forces with SnapLogic: bringing together market leading iPaaS and EDI solutions

Joining Data Interchange: My lockdown experience

Data Interchange announces strategic partnership with SmarterPay

Access new trading partners quickly for COVID-19 support

Keeping supply chains moving

Our Web EDI solution gets a makeover

Coronavirus: Our Business Continuity Plan

With love from Data Interchange ♥

Digital Invoice Portal End of Life

A new decade, renewed ambition and the next generation

Brexit and EDI

Data Interchange transform their Support service for an improved customer experience

Data Interchange appoints Robert Steiner as new CEO

MQ messages over ENX – Renault

Five key questions for your EDI provider

Data Interchange at the Odette Conference 2018

How to select the right EDI provider

Future proof your EDI and unleash growth

EDI: the Supply chain performance enhancer

Taking cost out of the chain

Non-EDI users held up in the mail

Over 41% of companies at risk without EDI

​Consolidating VAN providers

Increase visibility and productivity of supply chain logistics with Data Interchange’s B2B integration solutions

Data Interchange wins large business of the year award

Data Interchange launch new Support Portal

Data Interchange will be showcasing our EDI solution offerings and promoting the benefits of MMOG/LE

Metaldyne receive special recognition from Ford for 11th consecutive year

Making the move to cloud based EDI Solutions

Top 5 reasons to switch to EDI Managed Services

Data Interchange to power QAD Managed EDI On Demand